1. Subscription charges
Vozko subscriptions are billed in advance according to the plan you choose. By subscribing, you authorize recurring charges until your subscription is cancelled.
2. General refund policy
Except where required by law or otherwise stated in a written agreement, subscription payments are non-refundable once a billing period has started. Partial month or unused service credits are not automatically refunded.
3. Cancellation timing
If you cancel, your subscription remains active through the end of the current billing period. Future recurring charges will stop after the current paid term ends.
4. Billing errors
If you believe you were charged in error, contact Vozko promptly with the account details and a description of the issue. We will review the matter and, when appropriate, issue a refund or account credit.
5. Exceptional refunds
We may choose, at our discretion, to provide a full or partial refund in exceptional situations such as duplicate charges, technical failures attributable to Vozko, or other circumstances where a refund is appropriate.
6. Payment processor timelines
Approved refunds are returned using the original payment method when possible. Processing times depend on your payment provider and financial institution.
7. Contact
For refund or billing questions, please contact the Vozko team through the contact options provided on our website or inside your account.